Delivery
1. Europlastik ships throughout the Italian territory, excluding the Vatican City State and the Republic of San Marino.
2. Europlastik will only deliver to the user’s address provided at the time of purchase.
3. Delivery is generally made within 7 working days for the Italian territory or, if no delivery date is specified, within the estimated time at the selection of the delivery method and, in any case, within a maximum of thirty days from the confirmation date.
4. For European Union countries, delivery will be made within 10 working days, and in any case, within a maximum of thirty days.
5. In non-EU territories, delivery will take approximately 20 working days.
6. If delivery is not possible, the order will be sent to the depot. In this event, a notice will specify the location of the order and how to arrange a new delivery.
7. If you are unable to be present at the delivery location, we ask you to contact us again to arrange a new delivery date.
8. If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
9. As a result of the termination, amounts will be refunded, including delivery costs, excluding any additional costs resulting from the choice of a different delivery method from the standard method offered without undue delay and, in any case, within 29 days from the date of termination of the contract. The transport resulting from the termination of the contract may incur additional costs that will be borne by the buyer.
10. Shipping costs are the responsibility of the buyer and are explicitly highlighted at the time of ordering.
Withdrawal
1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to Article 57 of Legislative Decree 206/2005, starting from the date of receipt of the products.
2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.
3. The user who intends to exercise the right of withdrawal from the purchase made on Europlastik can do so through: Registered letter with return receipt, PEC
4. The buyer must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmitting the standard withdrawal form, as per Annex I, part B, of Legislative Decree 21/2014, not mandatory.
5. The goods must be returned to: Europlastik srl – Via Fiumitello, 5, Atripalda (AV) CAP 83042.
6. The goods must be returned intact, in the original packaging, complete in all its parts, and accompanied by the attached tax documentation. Subject to the ability to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
7. As provided by Article 56, paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that they have returned the goods.
8. The right of withdrawal will not apply in cases where Europlastik's services and products fall into the categories of Article 59 of Legislative Decree 206/2005.
9. The site will make the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise their right of withdrawal, they must provide the bank details: IBAN, SWIFT, and BIC necessary for the refund.